Processing windows
Orders are reviewed Monday to Friday. Payment confirmation, batch state, and address accuracy all affect release timing.
Shipping Policy
Dispatch, transit, and receiving expectations for the storefront.
This page explains how GlobalPeps handles order release, courier flow, shipment protection, and customer responsibilities once a parcel is in motion. Standard delivery is listed at AUD 12 and express delivery at AUD 20 for Australia checkout.
Dispatch language
The storefront uses plain stock-state language such as in stock, low stock, and in transit so customers can understand availability before checkout.
Shipment protection
Shipment protection is surfaced as a trust feature because fulfilment quality matters as much as the product page when orders are time- and temperature-sensitive.
Cold-chain handling
Temperature-sensitive products should be received, stored, and reviewed in line with the current product-page handling note and internal research protocol.
Policy Detail
The shipping rules customers should actually know
The point of this page is not to sound legal for its own sake. It is to make the fulfilment model legible and reduce avoidable confusion.
01 / Address accuracy
Customers must confirm delivery details before payment
GlobalPeps is not responsible for delays or losses caused by an incorrect address, incomplete delivery details, or inaccessible receiving locations supplied at checkout.
02 / Release timing
Dispatch depends on verification and batch state
Orders may be held where payment is not yet confirmed, stock is changing, the listed batch is in transit, or additional manual review is required before release.
03 / Transit and risk
Tracking and shipment status should be reviewed promptly
Once an order is dispatched, the customer should monitor courier updates promptly. Any delivery issue should be reported as soon as possible using the support channel listed on the contact page.
04 / Temperature-sensitive items
Receiving discipline matters after delivery
Some products are temperature-sensitive. Customers are responsible for reviewing the relevant storage instructions and transferring the batch into appropriate storage conditions after receipt.
05 / Damaged parcels and non-delivery
Issues should be raised with order detail and timing context
If a parcel arrives damaged or fails to arrive, contact support with the order reference, the affected product, and any courier evidence available so the issue can be reviewed properly.
06 / Returns to sender
Returned shipments may require manual review before reissue
Where an order is returned because of failed delivery, refusal, or address issues, reshipment or cancellation is assessed against the product type, the receiving condition, and the reason for return.