No change-of-mind returns
Batch-sensitive and temperature-sensitive products are not accepted back after dispatch unless a supply issue is confirmed.
Returns Policy
Return limits and issue review for the Australia storefront.
This page explains when returns are not accepted, what qualifies as a supply issue, and how order problems should be raised for review.
Issue review instead
If a parcel arrives damaged or the wrong item was supplied, support reviews the order, packaging evidence, and batch context case by case.
Policy Detail
What happens after an order has shipped
The storefront treats order issues as a review workflow, not a broad change-of-mind returns program.
01 / General rule
Returns are not generally permitted after dispatch
Because many products are batch-sensitive, sterile, or temperature-sensitive, GlobalPeps does not offer routine change-of-mind returns once an order has entered the delivery stream.
02 / Wrong, damaged, or incomplete supply
Supply issues can still be reviewed
If the parcel arrives damaged, incomplete, or inconsistent with the order confirmation, contact support promptly with the order number, product slug, batch reference where available, and any delivery evidence.
03 / Timing
Report issues quickly after delivery
Raise delivery or supply issues as soon as practical after receipt so the batch context, carrier status, and packaging evidence can still be reviewed properly.
04 / Review outcome
Any remedy is assessed against the specific issue
Where a supply issue is confirmed, the next step may be replacement, order correction, or another support outcome appropriate to the product type and the documented issue.
Important
This policy describes the storefront operating posture only. It should still be reviewed against your final fulfilment process, courier setup, and applicable legal obligations before launch.