Order and dispatch questions
Use this route if you need help with batch status, receiving expectations, or a specific order follow-up.
Contact Us
Direct support paths without the clutter.
Use the right route for support, affiliates, dispatch, and documentation questions.
General Enquiries
support@globalpeps.coAffiliates
partners@globalpeps.coDispatch Updates
Orders reviewed Monday to Friday, same day where possible.
Support Scope
What to contact us about
The main reasons to contact us directly.
Affiliate and partnership enquiries
Partnership conversations should stay separate from general support so the right team sees them quickly.
Documentation and product clarity
If something about a product page, certificate route, or handling note is unclear, this is the right place to raise it.
Before you email
What helps us reply faster
Include the right details so the team can respond without extra back-and-forth.
Response guidance
- General enquiries are handled through the support address listed below.
- Affiliate requests are routed through the dedicated partner channel.
- Dispatch updates are reviewed Monday to Friday where possible.
- For the fastest answer, include the order number or product slug in your message.
Best way to get a faster reply
Send the order number, product slug, or batch reference when you have it. That usually removes the first round of follow-up questions.